Online Claim form

Making a claim has never been easier. Simply fill in this simple claim form to get your reimbursement.
Personal Information

Circumstances of Incident
Please upload the supporting documents for the claim
Upload the Sales and Services Agreement issued by 3HK
(jpg or png format)

The agreement should clearly show the date of purchase, IMEI number and your name.
Upload confirmation/repair invoice or police report/ statement
(jpg or png format)

Please submit a written confirmation or quotation (as the case may be) issued by the authorised repair centre in Hong Kong of the designated handset brand stating the IMEI number, date of inspection, cause of damage and the covered handset is beyond repair, or the cost of repair is greater than the retail price of the covered handset.

General Questions
Is there any other insurances covering the loss of damage? If “YES”, please provide details.