FWD x 3hk

FWD presents a free* 12-month “PhoneCare Plus” Handset Protection Plan to 3HK customers who subscribe or upgrade to a designated monthly plan with designated handsets during the promotion period. Simply register your phone within 10 days of purchase or upgrade (including the date of purchase or upgrade) to redeem this offer.

*Levy collected by the Insurance Authority has been imposed at the applicable rate. For further information, please visit www.fwd.com.hk/en/insurance-levy or contact our 24-hour Service Hotline at 3123 3123. The insurance levy required for this policy has been settled.

Reminder: In order to enjoy this free handset protection plan, please consent to our use of your personal data (and provide your personal data to other persons or FWD companies) for direct marketing to receive more exciting offers and promotions

The code can be obtained from the promotion flyer given to you by 3HK

Registration begins on 16th September 2016

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  • Designated handsets: Apple iPhone 8, Apple iPhone 8 Plus and Apple iPhone X.
  • This offer is only valid for individual customers (not corporate customers).
  • The redemption of this offer must be completed within 10 days (including the date of purchase or upgrade) of handset purchase or upgrade. Late redemption will be invalid.
  • The Promotion Period lasts until 31 December, 2017 and the last registration date of this offer is 9 January, 2018.

Free* Handset Protection Plan

FWD is now offering 3HK customers a free* 12-month “PhoneCare Plus” Handset Protection Plan. 3HK customers who subscribe or upgrade to a designated monthly plan with designated handsets can redeem this protection plan with coverage of up to HK$5,500.

*Levy collected by the Insurance Authority has been imposed at the applicable rate. For further information, please visit www.fwd.com.hk/en/insurance-levy or contact our 24-hour Service Hotline at 3123 3123. The insurance levy required for this policy has been settled.

Within the protection period, if the covered handset is accidentally lost, stolen, totally damaged, you can claim a one-time reimbursement of up to HK$5,0001 as the subsidy for a replacement handset2. If you accidentally break your mobile screen, you can claim a one-time reimbursement of up to HK$5003 as the subsidy for repair fees.

Accidental Loss
If you have lost your handset by accident, you can file a claim after the loss is reported to local police in person within 24 hours*.
Theft
If your handset is stolen, you can file a claim after the theft is reported to local police in person within 24 hours*.
Damage Beyond Repair
If your handset is damaged beyond repair, or the cost of repair is greater than the retail price of the covered handset, you can file a claim after a written confirmation issued by an authorised repair centre in Hong Kong of the designated handset brands is obtained.#
Accidental Screen Damage
If you break your mobile screen by accident, you can file a claim along with the repair invoice and work authorisation document issued by an authorised repair centre in Hong Kong^.

1The reimbursement value towards replacement phone upon approval of claim is 50% of the original handset price, with a limit of HK$5,000. Original handset price refers to the retail price of the handset as shown in the registration form on this website at the time of registration.

2You must buy the replacement handset of the covered handset model from a designated reseller in Hong Kong, including 3shop, Fortress, Wilson, Broadway, Suning and Apple Store.

3The one-time reimbursement value for mobile screen repair fees upon approval of claims is up to HK$500. The reimbursement for accidental screen damage will not be provided if the customer has received a reimbursement for accidental loss, damage beyond repair or theft.

*Please submit your claim along with the police report or police statement showing loss item details (including brand name, model and IMEI number), the date, location and cause of the loss or theft.

#Please submit your claim along with a written confirmation or quotation issued by an authorised repair center of the designated handset brands showing the IMEI Number, date of inspection and cause of damage of the covered handset and the Covered Handset is damaged beyond repair or the cost of repair is greater than the value of the Covered Handset.

^Please submit your claim along with a repair invoice and a work authorisation document issued by an authorised repair centre in Hong Kong of the designated handset brand stating the IMEI number, the model of the handset, date of repair, cause of damage and repair cost.

The information in this site is intended as a general summary. Please refer to the policy wording for exact terms and conditions and details of the exclusions.

Claim Procedure

Fill out the online claim form and upload the Sales and Services Agreement issued by 3HK within 30 days of the occurrence of accidental loss, theft , damage beyond repair and accidental screen damage of the covered handset; and

  1. For Accidental Loss or Stolen claims: A police report or police statement stating loss item details (including brand name, model and IMEI number), the date, location, and cause of loss. Such loss must be reported in person within 24 hours to the closest local police station of the accidental loss or theft of the covered handset; or
  2. For a Damaged Beyond Repair claim: A written confirmation or quotation (as the case may be) issued by an authorised repair centre in Hong Kong of the designated handset brand stating the IMEI number, date of inspection, cause of damage and the covered handset is beyond repair, or the cost of repair is greater than the retail price of the covered handset; or
  3. For an Accidental Screen Damage claim: A repair invoice and a work authorisation document issued by an authorised repair centre in Hong Kong of the designated handset brand stating the IMEI number, the model of the handset, date of repair, cause of damage and repair cost.

For Accidental Loss, Stolen or Damaged Beyond Repair claims: We will send you an email upon receipt of the claim confirming the reimbursement amount for a replacement handset to which you are entitled. Please purchase a replacement handset of the original handset model within 30 days from a designated reseller in Hong Kong.*

For an Accidental Screen Damage claim: We will send you an email upon receipt of the claim for acknowledgement.**

  • *The reimbursement value towards replacement phone upon approval of claims is 50% of the original handset price, with a limit of HK$5,000. You are responsible for the outstanding amount of the replacement handset.
  • **The reimbursement value for mobile screen repair fees upon approval of claims is up to HK$500. The reimbursement for accidental screen damage will not be provided if you have received a reimbursement for accidental loss, damage beyond repair or theft.

For Accidental Loss, Stolen or Damaged Beyond Repair claims: Send us the purchase invoice of the replacement handset issued by a designated reseller in Hong Kong together with your policy number within 30 days of purchase via this email: 3HK.hk@fwd.com (the purchase invoice must show the covered handset model). Once the claim is approved, we will send the settlement cheque# within 10 working days to your correspondence address in Hong Kong.

For an Accidental Screen Damage claim: Once the claim is approved, we will send the settlement cheque# within 10 working days to your correspondence address in Hong Kong.

  • #All settlement cheques will be issued in Hong Kong dollars and can only be deposited in banks located in Hong Kong.

Online Claim

Making a claim has never been easier. You can proceed to claim by filling out a simple form.

ONLINE CLAIM FORM