FWD is now offering 3HK customers a free 6-month “PhoneCare” Handset Protection Plan. 3HK customers who subscribe or upgrade to a designated monthly plan with designated handsets can redeem this protection plan with coverage of up to HK$4,000.
FWD presents a free 6-month “PhoneCare” Handset Protection Plan to 3HK customers who subscribe or upgrade to a designated 3HK monthly plan with designated handsets during the promotion period. Within the protection period, if the covered handset is accidentally lost, stolen or totally damaged, you can claim a one-time reimbursement of up to HK$4,0001 as the subsidy for a replacement handset2.
If you have lost your handset by accident, you can file a claim after the loss is reported to local police in person within 24 hours*.
If your handset is stolen, you can file a claim after the theft is reported to local police in person within 24 hours*.
Damage Beyond Repair
If your handset is damaged beyond repair, or the cost of repair is greater than the retail price of the covered handset, you can file a claim after a written confirmation issued by an authorised repair centre of the designated handset brands is obtained.#
1The reimbursement value towards replacement phone upon approval of claim is 50% of the original handset price, with a limit of HK$4,000. Original handset price refers to the retail price of the handset as shown in the registration form on this website at the time of registration.
2You must buy the replacement handset of the covered handset model from a designated reseller in Hong Kong, including 3Shop, Fortress, Wilson, Broadway, Suning, Sony Store, Samsung Partnershop and Apple Store.
*Please submit your claim along with the police report or police statement showing loss item details (including brand name, model and IMEI number),the date, location and cause of the loss or theft.
#Please submit your claim along with a written confirmation or quotation issued by an authorised repair center of the designated handset brands showing the IMEI Number, date of inspection and cause of damage of the covered handset.