TravelCare Insurance is underwritten by FWD General Insurance Company Limited ("FWD GI"). i.FWD.com.hk ("iFWD Platform") is operated by FWD Financial Limited ("FWD Financial"). FWD Financial is an appointed insurance agency of FWD GI. Important Note For Customers Referred/ Redirected by Third Parties.

"COVID-19/Pandemic Exclusion" is applied, which stipulates that the policy does not cover any loss arising from COVID-19 or Pandemic, is included in the policy.
(Applicable to policy commencement date on/after 1 January 2021)
GI Award 2020 GI Award 2020
Amateur Sports Cover

TravelCare covers amateur sports activities while on holidays, from bungee jumping, scuba diving to even winter sports. If you consider yourself spontaneous, we are a perfect match!

Worldwide Support
When things go wrong, it's important to have the right support. FWD GI have partnered with the International SOS - whose affiliates spanning over 1,000 locations across the globe to assist you 24/7.
Loss of Mobile Phone Coverage
You'll receive compensation up to HK$2,500 for loss of mobile phone during your journey.
One Year Coverage
Get a better deal for an unlimited number of trips for a year. Enjoy year-round coverage up to 90 days per trip under FWD GI's Annual Travel Insurance.
Go As You Please
No need to enroll every single time before a trip anymore! Annual TravelCare provides easy one-time enrolment for departing anytime within 365 days.
No Annual Limit
We treat every trip as a new trip! As long as your journey lies within the policy period, FWD GI's Annual Plan covers all sections for each trip without any aggregate limit.
Promotion Offers
20% off TravelCare (Annual Travel)

From now on until 31 December 2021, you can enjoy a 20% off premium discount upon successful purchase of TravelCare Insurance (Annual Travel) via i.FWD.com.hk/en/ by entering the designated promotion code. The offer is subject to its Terms & Conditions.

20% off TravelCare (Single Trip)

From now on until 31 December 2021, you can enjoy a 20% off premium discount upon successful purchase of TravelCare Insurance (Single Trip) via i.FWD.com.hk/en/ by entering the designated promotion code. The offer is subject to its Terms & Conditions.

^FWD Financial is unable to send you the promotion code unless we have your consent to receive marketing communications

Coverage
Plan A
Plan B
Medical Expenses
a) Medical Expenses
The cost of qualified medical treatment, surgery and hospitalization arising from sickness or accidental injury.
b) Follow-up Expenses
Medical, hospital and treatment expenses reasonably incurred within 90 days of the Insured Person's return to the place of origin from overseas up to HK$100,000 (including Chinese bone setting in Hong Kong up to HK$3,000 with a maximum daily limit per visit of HK$200)
$1,000,000
$500,000
Hospitalization or Quarantine Cash Allowance
a) Overseas Hospitalization
HK$500 for each complete day in hospital to meet Insured Person's extra expenses.
b) Compulsory Quarantine
HK$500 for each complete day during the journey or 7 days upon return to Hong Kong.
$10,000
$5,000
Worldwide Emergency Assistance Service
a) Emergency Medical Evacuation and Repatriation
Send the Insured Person to the nearest facility capable of providing adequate medical care, and repatriate the Insured Person back to Hong Kong if the physician determines that it is necessary.
Fully Covered
Fully Covered
b) Guarantee of Hospital Admission Deposits
For hospital admittance fees on behalf of the Insured Person.
$40,000
$40,000
c) Additional Costs of Accommodation
For an Insured Person's family member or travelling companion when such costs arise from hospitalization or delay due to a serious medical condition of the Insured Person.
$40,000
$15,000
d) Compassionate Visit and Hotel Accommodation
Up to 2 immediate family members, includes travelling cost to join the Insured Person who is confined in hospital for more than 3 days or dies abroad.
$40,000
$15,000
e) Return of Minor Children
Reasonable additional accommodation and travelling expenses, such as a one-way economy airfare for the return of unattended Insured Person's children (aged below 18) to Hong Kong.
$40,000
$15,000
f) Repatriation of Mortal Remains
Transportation charges for repatriation of the mortal remains to Hong Kong.
$40,000
$15,000
g) Unexpected Return in the Event of the Death of a Close Relative
Return economy class airfare for unexpected return to Hong Kong following the death of a close relative.
$40,000
$15,000
h) Other Assistance
Including telephone medical advice, emergency travel service assistance or legal referral etc.
included
included
Worldwide Emergency Assistance Service is arranged by International SOS (HK) Limited.
Personal Accident
Accidental death/permanent total disablement/total and permanent loss of sight in one or both eyes/loss by severance or permanent and total loss of use of one or more limbs. (Death benefit for children under 18 years old and for person over 70 years old shall not exceed HK$300,000.)
$1,000,000
$500,000
Major Burns
Suffering of Third Degree Burns with burnt areas equal to or greater than 5% of head or 10% of total body surface area.
$200,000
$100,000
Credit Card Protection
In the event of accidental death of the Insured Person during the journey, the outstanding balance of the Insured Person's credit card as at the date of accident will be covered.
$30,000
$15,000
Baggage
Loss, physical breakage of damage directly resulting from accident, theft, burglary, or mishandling by carriers to the Insured Person's baggage or personal property carry-on. The limit for each item, pair or set shall be HK$3,000.
$20,000
$3,000
a) Sub-limit per item, pair or set
$3,000
$3,000
b) Sub-limit for loss of mobile phone
$2,500
$2,000
Baggage Delay
Emergency purchases of essential items of toiletries and clothing and the additional travelling cost to get back the baggage consequent upon temporary deprivation of baggage for at least 6 hours from the time of arrival at destination abroad due to delay or misdirection in delivery.
$1,500
$500
Personal Money
Loss of cash, banknotes and travellers cheques arising from theft, burglary or robbery.
$3,000
$2,000
Loss of Travel Document
Cost of obtaining replacement air tickets, travel document, travel expenses and accommodation incurred to obtain such replacement arising from theft, burglary, robbery and accidental loss (Reimbursement is limited to HK$2,000 per day for Plan A or HK$1,000 per day for Plan B).
$20,000
$5,000
Travel Delay
a) Cash Allowance
If the Insured Person need not to pay additional transportation expenses in the event of travel delay, resulting from the adverse weather condition, natural disaster, closure of airport, industrial action, hijack, technical or other mechanical derangement, the Insured Person will be indemnified at HK$300 for each full 6-hour period delay.
$2,500
$600
b) Additional Travel Cost for Re-routing
Public transportation expenses necessarily incurred to re-route the trip due to delay or cancellation of airline or other public transportation resulting from adverse weather condition, natural disaster, closure of airport, industrial action, hijack or mechanical derangement.
$10,000
$2,500
(Select either a or b for compensation only.)
Cancellation Charge
Reimbursement of irrecoverable prepaid accommodation, tour package and travel tickets due to cancellation of trip in the event of death, serious sickness or injury of the Insured Person, immediate family members, travel companion insured under the same policy or close business partner of the Insured Person,; witness summons, jury service, compulsory quarantine of the Insured Person, adverse weather conditions, natural disaster or unanticipated outbreak of epidemic diseases/industrial action involving public conveyance, riot/civil commotion, Black Outbound Travel Alert issued by the Government of Hong Kong at the destination within 7 days before departure date,; serious damage to the Insured Person's principal home in Hong Kong arising from fire or flooding within 10 days from the departure date.
$30,000
$5,000
Curtailment of Trip
Reimbursement of irrecoverable prepaid transport or accommodation charges and additional public transportation expenses incurred to return to Hong Kong due to curtailment of trip in the event of death, serious sickness or injury of the Insured Person, immediate family members, travel companion or close business partner of the Insured Person, adverse weather conditions, natural disaster or unanticipated outbreak of epidemic diseases, industrial action, riot, civil commotion at the destination that prevents the Insured Person from continuing the journey or Black Outbound Alert for the destination is in effect during the journey.
$30,000
$5,000
Loss of Home Contents
The loss of or damage to the contents or personal effects of the Insured Person's principal home as a result of burglary with forcible and violent entry to or exit from the premise whilst the home is unoccupied during the period of travel.
$30,000
$10,000
Personal Liability
Indemnity against legal liability to third party as a result of accidental injury, loss or damage to third party's property during the Period of Insurance. (This benefit does not apply to liability arising from the use or hire of motor vehicle.)
$3,000,000
$1,500,000
Rental Vehicle Excess
If the Insured Person hires a rental vehicle during the journey and is involved in a car accident, or the vehicle is damaged or stolen, the claims excess in the motor insurance policy purchased by the Insured Person will be reimbursed.
$5,000
$3,000
Golfer "Hole-in-One"
If the Insured Person achieve a "hole-in-one" at any recognized golf course.
$3,000
$1,000
Product Brochure
Policy Provisions ( Single Trip | Annual )
Online Claim
Travel Delay
Suitcase / Travel Bag Damage

Disclaimer:

  • A commissioned study conducted by Forrester Consulting leveraging the CX IndexTM framework, December 2019.
  • Forrester Research does not endorse any company included in any CX IndexTM report and does not advise any person to select the products or services of any particular company based on the ratings included in such reports.