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FWD
FWD Life Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability)("FWD Life" or "FWD" ) has registered as a Voluntary Health Insurance Scheme Provider. vCore Medical Plan (the “Plan”) is a Standard Plan certified by the Hong Kong Special Administrative Region Government under the Voluntary Health Insurance Scheme (Certification No.: S00036-01-000-02). This Plan is underwritten by FWD Life.
i.FWD.com.hk ("iFWD Platform") is operated by FWD Financial Limited ("FWD Financial"). FWD Financial is an appointed insurance agency of FWD Life.
Good health is a key element of success in life. The Government-certified vCore Medical Plan provides you with core reimbursement coverage on hospitalisation and surgical care. Pursue your life goals, now and in the future, without having to be burdened with unexpected health expenses.

Product Features

  • Annual Limit Up to HK$420,000
    Annual Limit Up to HK$420,000
  • Cover Unknown Pre-Existing Conditions
    Cover Unknown Pre-Existing Conditions
  • Enjoy Tax Savings<sup>1</sup>
    Enjoy Tax Savings1
  • Wellness Incentive for Staying Fit
    Wellness Incentive for Staying Fit
  • World-class Assistance<sup>2,3</sup>
    World-class Assistance2,3
  • Easy Application
    Easy Application
  • <div>One-off Option to Upgrade as your Needs Mature<sup>2,4</sup></div>
    One-off Option to Upgrade as your Needs Mature2,4
This product is only available to permanent Hong Kong residents with a Hong Kong residential address only.
The promotion is subject to its Terms and Condition.
The product information in this website is for reference only and does not contain the full terms and conditions, key product risks and full list of exclusions of the policy. For the details of benefits and key product risks, please refer to the brochure; and for exact terms and conditions and the full list of exclusions, please refer to the policy provisions of the Plan.

Benefit Schedule11,12,13

Provider Registration No.: 00036
Certification No.: S00036-01-000-02
Registration Effective Date: 28 February 2019
vCore Medical Plan
Benefit limit (in HKD)
  • Area cover
    Worldwide14
  • Ward class
  • Benefit items
  • Other limits
  • Other benefits
Note:
  1. If you are a Hong Kong taxpayer, you may be eligible for tax deduction of up to HKD8,000 per Insured Person per year of assessment for premium you paid for yourself and your specified relatives. Tax deduction is subject to the latest rules and regulation of Inland Revenue Department of Hong Kong Special Administrative Region. Please refer to the website of the Inland Revenue Department (“IRD”) of Hong Kong Special Administrative Region (www.ird.gov.hk/eng/) and VHIS(www.vhis.gov.hk/en/) or to contact the IRD directly for any tax related enquiries. FWD and the intermediaries do not provide tax advice. You should always consult with a professional tax advisor if you have any doubts.
  2. It is not part of the Terms and Benefits of the Certified Plan – vCore Medical Plan (Certification Number:S00036-01-000-02).
  3. CANcierge, Second Medical Opinion Services & International SOS 24-hour Worldwide Assistance Services are provided by the third party service provider(s) which are not guaranteed renewable. FWD reserves the right to terminate the service without further notice. For details of the services, please refer to the leaflet of FWD Professional Medical Assistance Services.
  4. This option is only applicable if this Plan has been in force for 2 Policy Years or above and the application shall be subject to the designated medical insurance plan with higher protection coverage available at that time and such terms and conditions as determined by FWD from time to time.
  5. This benefit shall be payable for the Eligible Expenses charged on the psychiatric treatments during Confinement in Hong Kong as recommended by a Specialist. The benefit shall be payable in lieu of other benefit items under (a) to (k) of the Benefit Schedule.
  6. FWD shall have the right to ask for proof of recommendation e.g. written referral or testifying statement on the claim form by the attending doctor or Registered Medical Practitioner.
  7. Tests covered here only include computed tomography (“CT” scan), magnetic resonance imaging (“MRI” scan), positron emission tomography (“PET” scan), PET-CT combined and PET-MRI combined. You have to pay 30% of Prescribed Diagnostic Imaging Tests fee as a Coinsurance arrangement.
  8. Treatments covered here only include radiotherapy, chemotherapy, targeted therapy, immunotherapy and hormonal therapy.
  9. Congenital Condition is only covered for which has manifested or been diagnosed after the Age of 8 (attained age) of the Insured Person.
  10. It is subject to relevant underwriting requirements, otherwise, normal underwriting applies.
  11. The benefit coverage, benefit amount and benefit limits, territorial scope of cover, choice of healthcare services provider, choice of ward class, Deductible and Coinsurance of this Plan will remain unchanged even if the Policy Year lasts for less than12 months.
  12. Eligible Expenses incurred in respect of the same item shall not be recoverable under more than one benefit item in the table above.
  13. All benefits described in these Terms and Benefits are not subject to any restriction in the choice of healthcare services providers, including but not limited to Registered Medical Practitioner and Hospital.
  14. Except for the psychiatric treatments as stated in benefit item (l) of the Benefit Schedule, all benefits described in the benefit items shall be applicable worldwide.
  15. The percentage here applies to the Surgeon's fee actually payable or the benefit limit for the Surgeon's fee according to the surgical categorisation, whichever is the lower.
  16. The Policy Holder may change the beneficiary of this Policy or the Policy Holder while it is in force by submitting a written request to FWD. FWD shall register the change in its records when FWD determines that all relevant information has been received, from which time the change shall be effective (irrespective of whether the Insured Person is alive on that date).
  17. You may refer to the coinsurance example or other information at FWD's website.
  18. FWD shall guarantee the Renewal at each policy anniversary up to the Age of 100 (attained age) of the Insured Person. As long as FWD maintains the registration as a VHIS provider, FWD guarantee that the Terms and Benefits will not be less favourable than the latest version of the Standard Plan Terms and Benefits published by the Government at the time of renewal. FWD reserves the right to revise the terms and benefits, subject to the prior approval and re-certification by the Government, upon renewal by giving a 30 days advance notice.
  19. The Plan has been formulated to meet all Government regulatory standards to protect your benefits, allowing you to enjoy tax deduction. Tax deduction is subject to the latest rules and regulations of the Inland Revenue Department of Hong Kong Special Administrative Region. For details of tax deduction, please refer to the Important Notes and Declarations under this product material.
Issue Age (Attained Age)
15 Days to 80 Years Old
Benefit Term
Guaranteed yearly renewal up to age 100 of the Insured Person
Key Product Risks
Credit risk
This Plan is an insurance Policy issued by FWD. The Application of this insurance product and all benefits payable under your policy are subject to the credit risk of FWD. You will bear the default risk in the event that FWD is unable to satisfy its financial obligations under this insurance contract.
Exchange rate and currency risk
The Application of this insurance product with the Policy currency denominated in a foreign currency is subject to that foreign currency’s exchange rate and currency risk. The foreign currency may be subject to the relevant regulatory bodies’ control (for example, exchange restrictions). If your home currency is different from the Policy currency, please note that any exchange rate fluctuation between your home currency and the policy currency of this insurance product will have a direct impact on the amount of premium required and the value of benefit(s) to be received. For instance, if the Policy currency of the insurance product depreciates substantially against your home currency, there is a negative impact on the benefits you receive from this Plan. If the Policy currency of the insurance product appreciates substantially against your home currency, your burden of the premium payment is increased.
Inflation risk
The cost of living in the future may be higher than now due to the effects of inflation. Therefore, the benefits under this Plan may not be sufficient for the increasing protection needs in the future even if FWDfulfils all of its contractual obligations.
Premium adjustment
The Standard Premium is non-guaranteed and will be determined annually based on the attained age of the Insured Person at the time of Renewal. The Standard Premium may increase significantly due to factors including but not limited to age, and claims experience and policy persistency in the same portfolio.
Premium term and non-payment of premium
The premium payment term of the Policy of this Plan is up to the Age of 100 years (attained age) of the Insured Person.

FWD allows a grace period of 30 days after the premium due date for payment of each premium. If a premium is still unpaid at the expiration of the grace period, the Policy will be terminated from the date the first unpaid premium was due. Please note that once the Plan is terminated on this basis, you will lose all of your benefits.
Migration Arrangements
If you would like to migrate existing medical insurance policies to vCore Medical Plan or have any enquiry about the migration arrangements, please contact FWD Life Service Hotline at 3123 3123 or FWD Financial Service Hotline at 3123 3338.
Termination conditions
The Policy shall be automatically terminated on the earliest of the followings:
  1. where this Policy is terminated due to non-payment of premiums after the grace period as specified in Section 13 of Part 2 or Section 3 of Part 3 of the Terms and Benefits of the Policy provisions; or
  2. the day immediately following the death of the Insured Person; or
  3. FWD has ceased to have the requisite authorisation under the Insurance Ordinance to write or continue to write this Policy.

Immediately following the termination of this Policy, insurance coverage under the Policy shall cease to be in force. No premium paid for the current Policy Year and previous Policy Years shall be refunded, unless specified otherwise.

Where the Policy is terminated pursuant to (a), the effective date of termination shall be the date that the unpaid premium is first due.

Where the Policy is terminated pursuant to (b) or (c), FWD shall refund the relevant premium paid for the current Policy Year on a pro rata basis.

Moreover, the policy shall also be terminated if you decide to cancel the Policy or not to renew the Policy in accordance with Section 3 of Part 2 or Section 1 of Part 4 of the Terms and Benefits of the Policy provisions, as the case may be, by giving the requisite written notice to FWD. If the Policy is terminated for cancellation after cooling-off period, the effective date of termination shall be the date as stated in the cancellation notice given by you. However, such date shall not be within or earlier than the 30-day notice period. If the Policy is not renewed, the effective date of termination shall be the renewal date immediately following the expiry of the Policy Year during which the Policy remains valid.

For more details, please refer to Section 15 of Part 2 of the Terms and Benefits of the Policy provisions.

Enquiry and complaint channel
  1. VHIS Office of the Food and Health Bureau – for issues specific to the VHIS including product availability, features of Certified Plans and compliance with Code of Practice for Insurance Companies under the Ambit of the Voluntary Health Insurance Scheme;
  2. Insurance Authority – for issues concerning the general conduct of insurance companies and intermediaries; and
  3. Inland Revenue Department – for issues concerning claims for tax deduction.
  4. FWD – Customers can make enquiries and lodge complaints with us in writing or via FWD Service Hotlines 3123 3123.
  5. FWD Financial – Customers can make enquiries and lodge complaints with us via email at cs.ifwd.hk@fwd.com or Service Hotline 3123 3338. FWD Financial is an appointed insurance agency of FWD.
Change of Policy Holder

FWD should not refuse any application by the Policy Holders for the transfer of ownership to –

  1. the Insured Person if he has reached the age of 18 years;
  2. the parent or guardian of the Insured Person if he is under the age of 18 years; or
  3. any person whose familial relationship with the Insured Person is accepted by FWD according to its prevailing Underwriting practices.
  • General Exclusions

We are here for you

Live Chat
Live Chat
Email
Email
In Person
In Person
Email
Have questions or comments for us? Drop us an email at cs.ifwd.hk@fwd.com and one of our Customer Engagement Representatives will respond to your enquiry as soon as possible.

FAQ

For frequently asked questions related to the vCore Medical Plan, please click here.

Important Notes and Declarations

  • Important Notes and Declarations
For full details of “Key Product Risks”, “Important Words” and “Important Notes and Declarations”, please refer to Product Brochure and Policy Provisions.
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