How is the Term Life Benefit calculated?
The Term Life Benefit equals 100% of the Account Value, calculated as at the date the death claim is received by FWD Life Insurance Company (Bermuda) Limited (“FWD Life”), capped at HKD 4,000,000/USD 500,000 per life for Provie Insurance Plan. Term Life Benefit will be paid in additional to the Death Benefit offered by the Basic Plan. Free Term life benefit rider’s coverage is offered until the Policy Anniversary immediately preceding the 66th birthday of the Insured.
How is the Cancer Benefit calculated?
The Cancer Benefit equals 50% of the Account Value, calculated as at the date of the First Confirmed Diagnosis of Cancer, capped at HKD 2,000,000/USD 250,000 per life for Provie Insurance Plan, provided that the Insured is diagnosed as suffering from covered Cancer and has survived the First Confirmed Diagnosis of Cancer for more than 14 days. Cancer Benefit will be paid in additional to the Death Benefit offered by the Basic Plan.
Free Cancer benefit rider’s coverage is offered until the Policy Anniversary immediately preceding the 66th birthday of the Insured. For the purposes of calculating this benefit, the Account Value will also include the amount of crediting interest not yet added to the Account Value which was accrued between the Policy Anniversary immediately before the First Confirmed Diagnosis of Cancer and the date of the First Confirmed Diagnosis of Cancer.
How is the Accidental Death Benefit calculated?
The Accidental Death Benefit equals 500% of the Account Value, capped at HKD 12,000,000/USD 1,500,000 per life for Provie Insurance Plan provided that:
- the death of the Insured is caused directly and solely by an Accident; and
- the death of the Insured occurs within 180 days from date of the Accident; and
- the Accident takes place before the Policy Anniversary immediately preceding the 66th birthday of the Insured.
Accidental Death Benefit will be paid in additional to the Death Benefit offered by the Basic Plan. Free Accidental death benefit rider’s coverage is offered until the Policy Anniversary immediately preceding the 66th birthday of the Insured. In the event the death of the Insured is caused directly or indirectly from the consumption or influence of alcohol, chemicals or drugs (unless the drugs have been consumed in accordance with the lawful directions and prescription of a Medical Practitioner), the maximum amount FWD Life will pay under this benefit will be HK$1,000,000/US$125,000 per Insured life under all policies of this Product.
What are the exclusions under Term Life Benefit?
If the death of the Insured is caused directly or indirectly by the wilful participation of the Insured, Policy Owner or Beneficiary in an illegal or unlawful act, no Term Life Benefit will be paid.
What are the exclusions under Accidental Death Benefit?
No Accidental Death Benefit shall be paid where the death of the Insured is caused directly or indirectly from any of the followings: (1) Catastrophic events of any natural disaster, nuclear radiation, contamination, radioactive gas, war or any act of war (whether declared or not), any act of terrorism, rebellion, insurrection or hostilities. (2) The wilful participation of the Insured, Policy Owner or Beneficiary in an illegal or unlawful act.
Does the Cancer benefit cover all types of cancer?
No. The benefit only covers cancers meet the following definition:
- any malignant tumour positively diagnosed with histological confirmation and characterised by the uncontrolled growth of malignant cells and invasion of tissue or any occurrence of histologically confirmed leukemia, lymphoma or sarcoma.
The following cancers or tumours are excluded:
- the symptoms appear, the condition occurs or the diagnosis relating to the relevant Cancer occurs within the first ninety (90) days from the Policy Date;
- any loss or claim caused by or resulting from a Pre-existing Condition;
- tumours showing the malignant changes of carcinoma in situ (including cervical dysplasia CIN-1, CIN-2 and CIN-3) or which are histologically described as pre-malignant;
- all skin cancers, unless there is evidence of metastases or the tumour is a malignant melanoma of greater than 1.5mm maximum thickness as determined by histological examination using the Breslow method;
- non life-threatening cancers, such as prostate cancers which are histologically described as TNM Classification T1 (a) or T1(b), or are of another equivalent or lesser classification;
- papillary micro-carcinoma of the thyroid;
- non-invasive papillary cancer of the bladder histologically described as TaN0M0 or of a lesser classification; and
- chronic lymphocytic leukaemia less than RAI Stage I or Binet Stage A-I.
No Cancer Benefit will be paid for the following:
- any loss or claim directly or indirectly caused by or resulting from Human Immunodeficiency Virus (HIV) related illness, including Acquired Immunization Deficiency Syndrome (AIDS) and/or any mutations, derivations or variations, which is derived from an HIV infection;
- any condition arising out of the consumption of poisoning drugs, psychiatric drugs, drug abuse, alcohol abuse, abuse of solvents, and other substances unless prescribed by a Medical Practitioner for treatment.
Please refer to the Policy Provision for the terms and conditions of Cancer Benefit, details and definition of covered cancers and exclusions.
Can the customer change the rider election once the basic plan’s inforced?
No, Policyholders must choose one of the protection riders at policy inception. During the term of the Policy, the riders attached to the Policy cannot be changed after Policy Date.
How is Death Benefit calculated?
The Death Benefit equals 105% of Account Value calculated as at the date the death claim is received by FWD Life. If the death of the Insured is caused directly or indirectly by the wilful participation of the Insured, Policy Owner or Beneficiary in an illegal or unlawful act, Death Benefit will be limited to 100% of the Account Value.
Will the policy be terminated after the payment of Cancer Benefit?
Upon the payment of the Cancer Benefit, the Rider will terminate but the Basic Policy will remain valid. For the avoidance of doubt, the Cancer Benefit is only payable once during the lifetime of the Insured regardless of the number of occurrences of Cancer or recurrence of Cancer.
Is there a limit on the number of partial surrender and partial surrender amount?
Currently, no limit on number of partial surrender. The minimum partial surrender amount is HKD 500/USD62.5 and maximum partial surrender amount is subject to minimum account value after partial surrender which is HKD 3,000/USD375. FWD Life reserves the right to prescribe minimum account value at its sole discretion from time to time.
What are the charges of this product?
No charges apply.
What are the currencies offered?
Hong Kong Dollar/US Dollar is available.
What is the exchange rate of USD used to determine premium payments, premiums refund due to cancellation and benefits of USD denominated policies in HKD?
Can the customer make additional premium payments?
No, additional premium payments are not accepted.
Is the interest calculation based on simple interest or compound interest basis?
Interest is accumulated daily using simple interest method and will be credited to policy account at each policy anniversary and (where applicable) on the death of the Insured or the surrender of the Policy.
What is the crediting interest rate? Is the crediting interest rate guaranteed?
During the first five policy years, the crediting interest rate is guaranteed. Starting from policy year 6, crediting interest rate is not guaranteed and is subject to change during the term of the policy. It is determined by FWD Life from time to time at its absolute discretion. The guaranteed minimum crediting interest rate for the Product is 0% per annum. The declared crediting interest rate will be announced through FWD Life website. Please refer to crediting interest rate history at the following website:https://www.fwd.com.hk/en/regulatory-disclosures/historical-crediting-interest-rates/
How is the crediting interest rate being determined?
The crediting interest rate is determined by FWD Life from time to time at its absolute discretion. The crediting interest rates are subject to change during the term of the policy and may be equal to guaranteed minimum crediting interest rate at zero. Declared crediting interest rate will be announced through FWD Life website. Please refer to crediting interest rate philosophy on product brochure and the following website:https://www.fwd.com.hk/en/regulatory-disclosures/crediting-interest-rate-philosophy/
Is customer’s money protected by the Deposit Protection Scheme in HKSAR?
No, money deposited in an insurance policy is not protected by the Scheme.
How is interest calculated if the customer partially surrenders between policy anniversaries?
The interest is calculated daily. Any partial surrender will reduce the Account Value (as of the prior Policy Anniversary) for interest calculation.
How is Account Value calculated?
Account Value is the accumulation of premium paid with crediting interest (if any), less Partial Surrender(s) (if any) and premiums for rider benefit(s) (if any).
How can the customers check Account Balance?
The customer can call FWD 24-hour Service Hotline 3123 3123 or refer to the latest annual statement.
Are there any premium limits?
Yes, One-off premium and Monthly Regular Contribution are subject to the following limits:
| ||One-off premium ||Monthly Regular Contribution |
|Minimum ||HKD 30,000/ USD 3,750 ||HKD 1,000/ USD 125 |
|Maximum ||HKD 1,000,000/ USD 125,000 ||HKD 20,000/ USD 2,500 |
When is the premium payment term until?
The premium payment term is up to age 100 for Monthly Regular Contribution plans.
What are the key product risks associated with this product?
The key product risks are credit risk, liquidity risk/early surrender risk, inflation risk, non-guaranteed benefits, exchange rate and currency risk. Please refer to brochure for complete risk closure including exclusions and termination conditions.
Is it necessary for prospective policyholders to undergo medical examinations?
No, medical examinations are not required for this product. Simplified underwriting is needed for clients who elect for Term Life Benefit and Cancer Benefit.
Will the application get rejected if misstatements were found during simplified underwriting for Term Life Benefit and Cancer Benefit?
If customers misstate the answers to underwriting questions, FWD Life Insurance Company (Bermuda) Limited ("FWD Life") reserves the right to reject the application of basic policy and the rider benefit elected after submission.
Is backdating applicable to this Plan?
No, backdating is not applicable for this Plan.
What are available payment methods?
Customers can set up direct deposit account (DDA). Alternatively, customers can pay by cheques or BoCom Co-brand credit card in the policyholder’s name at Insurance Solutions Centre.
|Product ||Initial Premium Payment ||Subsequent Premium |
|Personal Cheques ||Bank of Communications FWD Credit Card ||DDA through Bank accounts ||DDA through Bank accounts |
|One-off Premium ||Accept ||Accept ||Accept ||N/A |
|Monthly Regular Contribution ||Accept ||Accept ||N/A ||Accept |
The following payment methods are not applicable:
- Payment by 3rd party
- Pay by PPS
- Pay by e-banking (include from bank account or credit card)
Are there any riders attachable to this Plan?
Yes, attachable free riders are Free Term Life Benefit Rider , Free Cancer Benefit Rider and Free Accidental Death Benefit Rider.
How long does it take to process an application and put a policy inforce?
The policy will be inforce within 4-10 working days upon receiving all the necessary document with full initial payment made from you and underwriting has been completed by FWD Life. A SMS will be sent to policyowner once the policy is inforce.
When will Direct Debit Authorization (DDA) be debited?
On the 3rd and 25th of each month.
If the customer is not a HKID cardholder, can he/she buy this product?
No. Only HKID cardholders are accepted. Note that non-permanent residents need to provide their passport as a supporting document.
Can the customer change his/her mind and cancel the policy?
If customer is not satisfied with the policy, he/she has the right to cancel it within the Cooling-off Period (that is, 21 days after either the delivery of the policy or the issue of a Notice informing him/her or his/her representative that the policy is available for collection and expiry date of the Cooling-off Period, whichever is earlier) by giving a written notice and obtain a refund of any premium paid provided that he/she has not made any claims under the policy. The written notice with his/her signature must be given to the office of FWD Life and he/she must ensure that such notice must be received by FWD Life on or before the expiry date of the Cooling-off Period. The office address of FWD Life is 1/F., FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong.
Does the customer have to submit all the supporting documents during the online application?
No, the customer may either upload the documents later, or bring them in person to FWD Insurance Solutions Centre.
Are there any age limits for applying to the Provie Insurance Plan?
The issue age must be 19-60 (your age next birthday) at the time of application.
Can the customer stop paying premiums during the Policy Term even he/she opts for monthly payment?
Yes, premiums can be skipped and premium holiday rules will apply.
If the customer would like to stop paying the premiums for monthly regular contribution plans, what should he/she do?
Fill in Policy Services Request Form in section 9.2 to apply for Premium Holiday. The form is available to be downloaded from the following website:http://www.fwd.com.hk/en-US/cs/form-download-life.html
Otherwise, Premium Holiday will apply if no premium is received after expiration of Grace Period.
If the customer does not pay any premium, will the policy be lapsed?
FWD Life Insurance Company (Bermuda) Limited ("FWD Life") allows a Grace Period of 30 days after the premium due date for payment of each premium. If premium is unpaid after the expiration of the Grace Period, FWD Life will apply Premium Holiday of the Policy. When the Account Value is less than zero, the policy shall automatically be terminated.
Can the customer make changes on premium amount?
Only applicable to Monthly Regular Contribution plans. Monthly Regular Contributions can be reduced which are subject to minimum premium amount.
Can the policy be reinstated?
No, reinstatement is not applicable for a policy which is surrendered by the Policy Owner.
What value will the customer get upon surrender?
The customer will receive the account value in HKD or USD. For USD-denominated policies, customer can request the surrender benefits in HKD subject to exchange rate at time of surrender. The exchange rate will be a market-based currency of USD, as solely determined by FWD Life from time to time. For reference, please refer to the following website on current exchange rate:http://home.fwd.com.hk/fundprice/ExchangeRate.aspx
How can the customer make partial surrenders from the account?
What if customer’s account is insufficient to pay DDA?
It will arrange double lodgement in next month autopay after 1st lodgement fails. If autopay is failed again, premium holiday will be applied as premiums are skipped.
What should the customer do if he/she wishes to change account for DDA purposes?
The customer would like to terminate the policy, where can he/she apply for it?
Customer need to fill in Policy Surrender Request form. Please call FWD Financial 24-hour Service Hotline 3123 3338 for details.
How long does it take to process the partial surrender and surrender?
It takes 7 working days for partial surrender and 14 working days for surrender under normal circumstances. However, FWD Life may defer the payment of partial surrender or surrender benefits up to 6 months from the date of receipt of the duly completed request.
Instant Withdrawal Service
Which FWD products are available for Instant Withdrawal Service?
Savie Insurance Plan and Provie Insurance product (Only apply to HKD policies).
Any restrictions on the use of instant withdrawal service?
- The minimum account value is HK$3,000
- The minimum withdrawal amount is HK$500 for each transaction
- The maximum total withdrawal amount is HK$3,000 per day
- The maximum number of withdrawals is 3 per day
- The maximum total withdrawal amount is HK$50,000 per calendar year
Are there any charges for using instant withdrawal service?
This service is free of charge.
How long will it take to complete an instant withdrawal?
Normally it will only take 3-5 minutes.
The Instant withdrawal service available on iFWD can be paired with Tap&Go only?
Can I pair my policies with other mobile wallet?
Withdrawal can only be made to a Tap&Go account.
How can I obtain a one-time password again if I failed to provide a correct one?
Customers may request for the resend of a one-time password after a one-minute interval.
Why my instant withdrawal service has been temporarily suspended? What should I do?
As a security measure, if a customer consecutively failed to input a correct one-time password for 3 times, our system will temporarily suspend his/ her account. The customer needs to contact FWD Financial 24-hour Service Hotline at 3123 3338 to unlock his/ her account.
Can I use the instant withdrawal service to surrender my policy?
I have a question about Tap&Go.
Please contact Tap&Go's 24-hour service hotline at 2888 0000.
Can I track my withdrawal record?
You can login to iFWD customer account and select Instant Withdrawal record for details.
Can I return withdrawal amount to my policy?
Withdrawal amount cannot be returned into the policy
I just purchased Savie/ Provie Insurance plan, how could I use this service?
You need to register a member account as a "FWD Financial customer" on www.i.fwd.com.hk/en/joinus
before you can use this service.
Can I use the member account when I purchased Savie/ Provie Insurance?
No, you need to register a member account as a "FWD Financial customer" on www.i.fwd.com.hk/en/joinus
before you can use this service.
I have already purchased a Savie Insurance plan online, can I use this instant withdrawal Service?
No. To use the instant withdrawal service, you must first visit the Insurance Solutions Centre to verify your identity.