We automatically trigger your compensation when your scheduled flight was cancelled or delayed by 3 hours or more. No paperwork. No wasted time. No questions will be asked.
If no claim is made on your BoardingCare policy, a 20% discount code will be sent to you as a no-claim reward for your next purchase of BoardingCare. You can even share it with your friends! (We are unable to send you the discount code unless we have your consent to receive marketing communications.)
You can cancel your policy 7 days before departure of the scheduled flight if you have a sudden change of flight schedule. Your paid premium and insurance levy (if any) are fully refundable, without any charge.
# The criteria of flight delay or cancellation is determined by the information on flight status, scheduled departure time and actual departure time from the Airport Authority Hong Kong.
Is there any restriction on the insured flight?
The insured flight must be scheduled to depart from Hong Kong International Airport.
How to determine if a flight is delayed or cancelled?
We will refer to the flight status, scheduled departure time and actual departure time information from the Airport Authority Hong Kong.