Designated customers of China Mobile Hong Kong Company Limited (“CMHK”) can enjoy FREE All-Rounded Mobile Phone Accidental Damage Protection Plan (“the Plan”) for up to 24 months underwritten by FWD General Insurance Company Limited (“FWD”).

Designated customers simply redeem this offer through online registration and the Plan will take effect from the date of purchase of the handset.

The code can be obtained from the promotion flyer given to you by CMHK
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  • The Plan is not applicable to the handset with Undiscounted Retail Price greater than a value of HK$15,000.
  • Please refer to the Summary of Coverage for details of the Plan and exclusions.

FREE All-Rounded Mobile Phone Accidental Damage Protection Plan

Designated customers of China Mobile Hong Kong Company Limited (“CMHK”) can enjoy FREE All-Rounded Mobile Phone Accidental Damage Protection Plan (“the Plan”) for up to 24 months underwritten by FWD General Insurance Company Limited (“FWD”). Designated customers simply redeem this Plan through online registration and the Plan will take effect from the date of purchase of the handset.

The Plan covers up to HK$9,000^ for Accidental Damage to covered handset; or up to HK$8,000 for the first year and up to HK$5,000 for the second year for the replacement of handset from CMHK if the original covered handset is Damaged Beyond Repair.

Accidental Damage
Accidental Damage
Accidental Damage means the breakdown of the covered handset due to an unforeseen event which causes physical damage to the covered handset or deliberate damage caused to the covered handset by a third party (“Malicious Damage”) which extends to include damage as a result of the covered handset being in contact with water and other liquids.*
Damage Beyond Repair
Damage Beyond Repair
Damaged Beyond Repair means, in relation to Accidental Damage of a covered handset, the handset manufacturer or its authorised repairer has confirmed that the covered handset is damaged beyond repair or the cost of repair is greater than 75% of the Undiscounted Retail Price.**

Claim Procedure

Claim Procedure 1
Please contact our Service Hotline at 3123 3123 during office hours (9:00 am – 5:30 pm) to register the claim and send us the Sales and Services Agreement issued by CMHK via email within 30 days of the occurrence of accidental damage or damage beyond repair of the covered handset; and
Claim Procedure 2
For Accidental Damage Claims
Please submit your claim with a repair cost quotation and original invoice issued by the covered handset manufacturer or its authorised repairer, stating the IMEI number, the model of the handset, date of repair, cause of damage and actual repair cost paid by You.*
Claim Procedure 3
For Damage Beyond Repair Claims
Please submit your claim with a written confirmation or quotation issued by the covered handset manufacturer or its authorised repair centre of the designated handset brands showing the IMEI Number, date of inspection, cause of damage and the covered handset is Damaged Beyond Repair or the cost of repairs is greater than 75% of the Undiscounted Retail Price of the covered handset, and the original purchase invoice of the new replacement handset issued by CMHK.

We will send you an email upon receipt of the claim confirming the reimbursement amount for a replacement handset to which you are entitled. You must purchase the replacement handset of the original covered handset model (or a handset which is not more than the Undiscounted Retail Price of the original covered handset, if the original handset model is no longer available in CMHK) from CMHK within 30 days.**

If the covered handset is Damage Beyond Repair, You must purchase the replacement handset of the original covered handset model (or a handset model which is not more than the Undiscounted Retail Price of the original covered handset, if the original covered handset model is no longer available in CMHK) from CMHK. After purchased the replacement handset, you must return the original covered handset and the handset charger to FWD and the title of such handset shall be vested in FWD.

The Plan will automatically terminate due to Damage Beyond Repair that the covered handset is replaced, the original covered handset shall become the property of FWD.

Please send us the purchase invoice of the replacement handset issued by CMHK within 30 days of purchase via email (the purchase invoice must show the covered handset model). Once the claim is approved, we will send the settlement cheque# within 10 working days to your correspondence address in Hong Kong.
Remarks:

^Assume the Undiscounted Retail Price of the covered handset is HK$15,000. If your covered handset breakdown due to Accidental Damage and cost of repair is lower than 75% of the Undiscounted Retail Price, the 80% of the cost of repair will pay to you up to a maximum of HK$9,000. Undiscounted Retail Price means original price of handset without any subsidies as at the date of purchase as shown on the sales receipt of the handset that is under a value of HK$15,000.

*Upon FWD’s approval of a claim, FWD will reimburse 80% of the repair cost that You pay to the covered handset manufacturer or its authorised repairer for repairing the covered handset as a result of Accidental Damage, provided that the repair cost is below 75% of Undiscounted Retail Price of the covered handset (for the avoidance of doubt, 20% of the repair cost that You pay to the covered handset manufacturer or its authorised repairer will be borne by You and will not be reimbursed by FWD).

**If the covered handset is Damaged Beyond Repair or repair cost is more than 75% of Undiscounted Retail Price of the covered handset, FWD will pay one-time reimbursement of:
(i) 70% of the Undiscounted Retail Price of the covered handset up to a maximum of HK$8,000 during the first (1st) year of the term of the Plan; or
(ii) 40% of the Undiscounted Retail Price of the covered handset up to a maximum of HK$5,000 during the second (2nd) year of the term of the Plan.

#All settlement cheques will be issued in Hong Kong dollars and can only be deposited in banks located in Hong Kong.